Feedback and Complaints

Your voice matters. Feedback — big, small, positive or critical — helps us learn, improve and make sure your experience feels safe, respectful and aligned with your goals.

If something isn’t working or you’re unhappy with any part of our service, you can tell us at any time. You’re welcome to speak with any team member, contact us by phone or email, or use our online Feedback and Complaints Form. If you prefer, a family member, friend or advocate can support you through the process.

Every concern is taken seriously. We’ll listen carefully, respond respectfully and work with you to find a fair and timely resolution. You will never be treated differently or unfairly for speaking up.

If you’d like support from someone outside of Treetop Connections, you can also contact the NDIS Quality and Safeguards Commission at 1800 035 544 or www.ndiscommission.gov.au.

We’re here to listen, learn and make things right — together.