Participant’s Rights

Every person has the right to be treated with respect, dignity and fairness. Our role is to uphold those rights and create support experiences that feel safe, inclusive and centred on what matters most to you and your family.

You have the right to:

• Be respected and valued — your culture, beliefs, language, identity, and personal choices are always honoured.
• Make your own decisions — you are supported to choose the services and Supports that work best for you, and you can change your mind at any time.
• Privacy and confidentiality — your personal information is kept safe and only shared with your consent, unless required by law to protect your safety.
• Safe, high-quality supports — you can expect services that are reliable, evidence-based, and delivered by trained, caring professionals.
• Fair and equal access — everyone is welcome at Treetop Connections, regardless of background, age, ability, or circumstances.
• Speak up and be heard — if something doesn’t feel right, you can share feedback or make a complaint without fear of negative consequences.

We also believe in collaboration. Working alongside participants, families, carers and advocates to ensure your voice is heard in every decision that affects you.

Choice and control are at the heart of how we work. You deserve the freedom to make decisions about your life and the supports you receive, with clear information and guidance that helps you choose with confidence.

We presume that every person has the ability to make informed decisions. Information is shared in ways that suit your communication style — spoken, written, Easy English, or through an interpreter or advocate. If you prefer, a family member, carer or support person can be involved in your conversations with us.

We also respect your dignity of risk. That means supporting you to try new things, take reasonable risks and learn through experience, just like anyone else. When there are possible risks, we’ll talk them through together and create a plan that keeps you safe while still honouring your choices.

You can decide who supports you, how your services are delivered and when you’d like to review or change your plan. And if your needs change — or if we’re not the right fit — we’ll help connect you with another provider who can meet your goals.

Our aim is simple: to ensure you feel empowered, informed and in control at every stage of your journey.

Your privacy matters. We only collect the information we need to provide safe, effective, high-quality supports — and we handle your personal details with care, respect and transparency.

You’ll always know what information we collect, why we collect it and who can access it. Your records are stored securely, and information is only shared with people directly involved in your support or when you’ve given us permission.

You have the right to:

• Access your information — you can ask to see your file at any time.
• Request corrections — if something is missing or incorrect, we’ll update it.
• Understand how your information is used — we will explain how and why your details are shared.

We will never disclose your information without consent unless required by law — for example, in an emergency or when there is a serious risk to safety.

If you need your information in a different format, would like support from an interpreter or advocate, or want to ask questions about how your privacy is protected, just let us know. A full copy of our Privacy and Confidentiality Procedure is available on request.